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Introduction

Welcome to our comprehensive five-day course on Customer Focused Management.
In today's dynamic business landscape, customers are at the forefront of every successful organization.
This course is designed to equip participants with the essential knowledge and skills to effectively manage and prioritize customer needs, enhancing customer satisfaction and loyalty while driving business growth.
This course blends theoretical knowledge with practical applications, providing participants with actionable strategies and tools to enhance customer focus within their organizations.
Join us on this journey towards mastering Customer Focused Management and unlocking the full potential of your business.

Objectives

• Understand the importance of customer focus in modern business practices.
• Develop strategies to identify and analyze customer needs and preferences.
• Learn techniques for building strong customer relationships and loyalty.
• Implement effective communication strategies to engage with customers across various channels.
• Explore methods for measuring and improving customer satisfaction and loyalty.
• Gain insights into handling customer complaints and resolving conflicts professionally.
• Acquire tools for creating a customer-centric culture within your organization.

Who Should Attend?

This course is ideal for professionals across various industries who are involved in customer service, sales, marketing, product development, or anyone seeking to enhance their understanding of customer-centric management practices.
Whether you are a business owner, manager, or team leader, this course will provide valuable insights and strategies to help you better serve your customers and drive organizational success.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm